Wednesday, January 7, 2015

New Support System - Effective January 19th, 2015

Effective starting Friday January 16th, 2015 ReactionGrid Inc will be utilizing a new ticketing/support system. By this date, we will no longer be monitoring our old ticketing system and it will be utilized for archiving purposes only. If you need to retrieve any old tickets or information, you can navigate to

In order to access our new support system, go to this link: Create an account if you have not already done so, or log into your existing account to submit a request for assistance. By this Friday, January 9th, we will point our old ticketing system webpage to our new support system webpage:, which will make switching over easier and convenient.

In order to create a request with our new support system, click on one of the 3 categories: “Jibe & Unity3D Assistance”, “Server Assistance” or “General Questions”. These are the 3 current categories, although there may be more added later. Enter in a summary, a description of your request/question, click submit, and we will get back to you as soon as possible!

Thank you for your attention to this matter and best wishes to all,

Ashley Pacailler
Accounts Receivable & Customer Support
ReactionGrid Inc

No comments:

Post a Comment